Returns and Cancellations Policy

Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers and balloons which cannot be returned. If there is a problem with your flowers or balloons, you must let us know within one hour of receiving the order, due to the perishable nature of our products and in order to assist us in resolving any complaints quickly. You may not be eligible for a refund if you fail to notify us within this timescale. Photographic evidence will be required for all refunds/complaints to be resolved, you must contact us immediately on receipt and forward photographs to info@violetandflo.com

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase from us.
Please do not send your purchase back to the manufacturer. Any item that is returned more than 30 days after delivery

 

Online Sales Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Price and Payment

Prices listed on our website (or provided to you by any other method) include VAT and exclude delivery unless otherwise stated. If a delivery charge applies to your order, you will be notified during the ordering process and in the Confirmation Email that we send to you. Whilst we will try to ensure that all prices on our website are accurate, errors may occur. We will normally verify prices as part of the order process. In the event that a product you have ordered is listed at an incorrect price due to a typographical or administrative error, we will notify you of the correct price before dispatching your order and you will have the option of cancelling your order.

Prices will vary between menus and options on our website. Prices are also liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you in such circumstances. Payment for our products can be made by credit or debit card through our website or over the telephone. Once your order has been confirmed, your credit or debit card will have been authorised and the amount marked for payment.

 

Wedding Flowers

Please find our Wedding Terms & Conditions under the Wedding Section of our website, please note that by paying your wedding deposit you are agreeing to Violet & Flo/Violet & Bumble's Terms & Conditions.

Changes and additions to your order can be made up 3 days prior the date of delivery. Any additional items must be placed through the website.

Any issues must be communicated to us directly by whoever ordered the flowers/balloons. We are unable to accept complaints on behalf of the recipient.

If there are any issues with your flowers upon arrival, we must be notified immediately in order for the situation to be dealt with accordingly. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day.

We recommend having your wedding flowers delivered on the morning of your wedding, we are unable to take responsibility of any flowers delivered more than 24 hours prior to the wedding. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@violetandflo.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@violetandflo.co.uk or pop into the shop with your item and talk to one of our team members.

Shipping

To return your product, you should post your product to: 7 Poplar Hill, Combs Ford, Stowmarket, Suffolk, IP14 2AS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Workshops

If you have purchased a workshop ticket or had a ticket purchased for you, we are unable to issue refunds within 14 days leading up to the event.

Please email info@violetandflo.co.uk to inform us if you cannot attend.